Terms of service

This website is operated by Lotus Pēs.

Throughout the site, the terms “we,” “us” and “our” refer to Lotus Pēs. Lotus Pēs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site including, without limitation, users who are browsers, vendors, customers, merchants or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose. A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. The material is provided for general information and should not be relied upon as the sole basis for decisions.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time.

SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may only be available online. We reserve the right to limit sales to any person or jurisdiction and to limit quantities. All sales are final. If any item is out of stock or missing at the time of packing, a voucher will be issued.

SECTION 6 – SOCIAL MEDIA POLICY
1. Prohibited Conduct: False, defamatory or harmful content against our business is prohibited.
2. Legal Action: We may pursue legal action for reputational harm or defamation.
3. Resolution Requirement: Customers are encouraged to contact us directly before posting publicly.
4. Evidence and Documentation: Defamatory posts may be documented and retained as evidence.
5. Breach of Agreement: Defamatory content breaches these terms and may result in legal action.
6. Confidentiality: Sharing private business communication without consent may result in legal consequences.
7. Preservation of Rights: We reserve the right to protect our reputation through legal means if necessary.

DISCLAIMER
Our products are natural and intended to support wellness. They are not intended to diagnose, treat, cure or prevent any disease. Always consult a healthcare professional before using herbal products.

Liability Notice: Lotus Pēs is not liable for any adverse reactions or misuse of our products. By purchasing from us, you accept full responsibility for use and outcomes.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. You agree to provide current and accurate information for all purchases.

SECTION 8 – OPTIONAL TOOLS
We may offer access to third-party tools “as is” without warranties or endorsement.

SECTION 9 – THIRD-PARTY LINKS
We are not responsible for third-party websites or materials. Use at your own risk.

SECTION 10 – USER COMMENTS AND SUBMISSIONS
You agree that we may use any comments or submissions you send to us. We are not obligated to maintain comments in confidence or to pay compensation.

SECTION 11 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.

SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors or omissions and to cancel orders if necessary.

SECTION 13 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes or violating intellectual property rights, uploading viruses or interfering with site security.

SECTION 14 – WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that use of our service will be uninterrupted or error-free. We are not liable for any damages resulting from use of the service or products.

SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Lotus Pēs from any claims resulting from your breach of these terms.

SECTION 16 – SEVERABILITY
If any provision is found unenforceable, the remainder of the terms shall remain in effect.

SECTION 17 – TERMINATION
You may terminate your use of the service at any time. We may also terminate access if you breach the terms.

SECTION 18 – ENTIRE AGREEMENT
These Terms constitute the full agreement between you and us regarding the service.

SECTION 19 – GOVERNING LAW
These Terms are governed by the laws of South Africa.

SECTION 20 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site means you accept the changes.

SECTION 21 – CONTACT INFORMATION
Questions should be sent to: orders@lotuspes.com