Privacy policy
Privacy Policy
This Privacy Policy explains how lotuspes.com (“we” “our” or “the Site”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.
1. Collecting Personal Information
When you interact with the Site, we collect certain information about your device, your interactions with the Site, and details necessary to process your purchases. Additional information may also be collected if you contact us for customer support. Any information that can uniquely identify an individual is considered personal information.
A. Device Information
Examples collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms and on-site interactions
Purpose: to load the Site correctly and optimize site usage through analytics
Source: automatically collected using cookies, log files, web beacons, tags or pixels
Disclosure: shared with our processor Shopify
B. Order Information
Examples collected: name, billing address, shipping address, payment details (including credit card numbers), email address and phone number
Purpose: to fulfill your orders, process payments, arrange shipping, provide invoices, confirm orders, communicate with you, prevent fraud and send marketing materials in line with your preferences
Source: collected directly from you
Disclosure: shared with our processor Shopify
C. Customer Support Information
Examples collected: name, email address and any information provided in your communication
Purpose: to provide customer support
Source: collected directly from you
2. Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us so we can delete it.
3. Sharing Personal Information
We share your personal information with service providers to help deliver our services and fulfill contracts. This includes:
- Shopify, which powers our online store
- Couriers and logistics partners for shipping and delivery
- Legal authorities when required to comply with laws, regulations or lawful requests (e.g., subpoenas or court orders)
4. Behavioural Advertising
We may use your personal information to provide targeted advertising or marketing communications we believe may interest you.
Examples:
Google Analytics (see Google’s Privacy Policy)
Facebook Pixel and advertising partners
Opt-Out Options:
- Google Analytics Opt-Out Tool
- Facebook Ads Preferences
- Google Ads Settings
- Bing Ads Settings
- Digital Advertising Alliance Opt-Out
5. Using Personal Information
We use your information to:
- Offer products for sale
- Process payments
- Arrange shipping and fulfillment
- Communicate updates on products, services and offers
- Screen orders for potential fraud or risk
6. Lawful Basis (GDPR)
If you are an EEA or UK resident, we process your personal information based on:
- Your consent
- Contractual necessity
- Legal obligations
- Protection of vital interests
- Public interest tasks
- Legitimate interests (unless these override your fundamental rights)
7. Retention
We retain your personal information until you request its erasure, unless we are legally required to keep it for longer. Please refer to the Your Rights section for more information.
8. Automated Decision-Making
We do not use fully automated decision-making that has a legal or significant effect on you. Shopify may use limited automation to prevent fraud, such as temporary IP or credit card denylists.
9. CCPA Rights (California)
California residents have the right to:
- Request access to the personal information we hold about you
- Request portability of your personal data
- Request corrections, updates, or deletion of your data
To exercise these rights, please contact us using the details below.
10. Cookies
Cookies help improve your browsing experience and optimize site functionality. You may manage cookies through your browser settings.
For more information, visit: www.allaboutcookies.org
11. Do Not Track
We do not alter our data collection or usage when we detect a Do Not Track signal from your browser, as there is currently no consistent industry standard for compliance.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes. The “Last Updated” date will indicate the most recent version.
Social Media Policy
1. Prohibited Conduct
Malicious, defamatory, false or misleading statements about our business, owners, employees or affiliates are strictly prohibited.
2. Legal Action
We reserve the right to pursue legal action for reputational harm, defamation or damages caused by prohibited conduct.
3. Resolution Requirement
Customers are encouraged to contact us directly via official channels to resolve any concerns before posting publicly. We aim to resolve disputes in good faith.
4. Evidence Preservation
We document and retain all defamatory or malicious posts, including screenshots, timestamps and related communications, for potential legal use.
5. Breach of Agreement
Defamatory public content is considered a breach of these terms and may result in liability for damages, legal costs and related expenses.
6. Confidentiality
Public sharing of private business communication—including emails, receipts, invoices or internal messages—without consent may result in legal action.
7. Preservation of Rights
By agreeing to our terms, customers acknowledge our right to protect our reputation and take appropriate action against public misinformation or malicious activity.
Contact
For questions or to exercise your data rights, please contact:
Email: info@lotuspes.com
Last Updated: 22 March 2021