Privacy policy

Privacy Policy

This Privacy Policy explains how lotuspes.com ("we" "our" or "the Site") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

1. Collecting Personal Information
When you interact with the Site, we collect certain information about your device, your interactions with the Site and information necessary to process your purchases. Additional information may also be collected if you contact us for customer support. Any information that can uniquely identify an individual is considered "personal information."

A. Device Information
Examples collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms and on-site interactions
Purpose: to load the Site correctly for you and optimize site usage through analytics
Source: automatically collected using cookies, log files, web beacons, tags or pixels
Disclosure: shared with our processor Shopify

B. Order Information
Examples collected: name, billing address, shipping address, payment details (including credit card numbers), email address and phone number
Purpose: to fulfill your orders, process payments, arrange shipping, provide invoices, confirm orders, communicate with you, prevent fraud and send marketing materials in line with your preferences
Source: collected directly from you
Disclosure: shared with our processor Shopify

C. Customer Support Information
Examples collected: name, email and address
Purpose: to provide customer support
Source: collected directly from you

2. Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. Parents or guardians who believe their child has provided us with personal information may contact us to request deletion.

3. Sharing Personal Information
We share your personal information with service providers to help deliver our services and fulfill contracts. This includes:
- Shopify, which powers our online store
- Compliance with applicable laws, regulations or legal requests such as subpoenas or court orders

4. Behavioural Advertising
We may use your personal information to provide targeted advertising or marketing communications we believe may interest you.
- Google Analytics: see the Google Privacy Policy
- To opt out: use the Google Analytics Opt-Out tool
We may also share information with advertising partners through cookies or other tracking tools

Opt-out options:
- Facebook Ads Preferences
- Google Ads Settings
- Bing Ads Settings
- Digital Advertising Alliance Opt-Out

5. Using Personal Information
We use your information to:
- Offer products for sale
- Process payments
- Arrange for shipping and fulfillment
- Communicate updates on new products, services and offers

6. Lawful Basis (GDPR)
If you are an EEA resident, we process your personal information based on:
- Your consent
- Contractual necessity
- Legal obligations
- Protection of vital interests
- Public interest tasks
- Legitimate interests unless these override your rights

7. Retention
We retain your information until you request erasure. Please refer to the "Your rights" section for more information.

8. Automated Decision-Making
We do not use fully automated decision-making that has legal or significant effects. Shopify may use limited automation for fraud prevention such as temporary IP or credit card denylists.

9. CCPA Rights
California residents may request the following:
- Access to collected personal information
- Data portability
- Corrections, updates or deletion
Please contact us via the details below to exercise these rights.

10. Cookies
Cookies help improve your browsing experience and optimize Site functionality. You may manage cookies through your browser settings.
For more information, visit: allaboutcookies.org

11. Do Not Track
We do not alter data collection or usage when detecting Do Not Track signals from browsers, as there is no consistent industry standard for compliance.

12. Changes
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.

Social Media Policy

1. Prohibited Conduct
Malicious, defamatory, false or misleading statements on social media directed at our business, owners, employees or affiliates are strictly prohibited.

2. Legal Action
We reserve the right to pursue legal action for reputational harm, defamation or damages caused by prohibited conduct.

3. Resolution Requirement
Customers are encouraged to contact us directly via official channels to resolve any concerns before posting publicly. We aim to resolve disputes in good faith.

4. Evidence Preservation
We document and retain all defamatory or malicious posts, including screenshots, timestamps and related communications for potential legal use.

5. Breach of Agreement
Defamatory public content is considered a breach of these terms and may result in liability for damages, legal costs and other related expenses.

6. Confidentiality
Public sharing of private business communication including emails, receipts, invoices or internal messages without consent may result in legal action.

7. Preservation of Rights
By agreeing to our terms, customers acknowledge our right to protect our reputation and take appropriate action against public misinformation or malicious activity.

Contact
For questions or to exercise your data rights, please contact:
Email: info@lotuspes.com
Last updated: 8 June 2022

If you are not satisfied with our response to a complaint, you have the right to escalate your concern to the relevant data protection authority.