Velvet Rose & Oud Diffuser

D33.7 Combination Product - Herbal Supplement.

COMPLEMENTARY MEDICINE
This unregistered product has not been evaluated by SAHPRA for it’s safety, quality, or intended use.

Our herbal products are crafted with natural ingredients and are designed to support overall wellness. However, we strongly recommend consulting a qualified healthcare professional or licensed physician before starting any new herbal regimen.

Individual health conditions, medications, and sensitivities can vary greatly.

Please note that our products are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on our website is for educational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Consult your healthcare professional if pregnant/nursing or on medication.

Lotus Pēs is not held liable for any adverse reactions or effects that may occur from the use of our products. Clients are responsible for conducting their own research and ensuring the suitability of our products for their individual health needs before consumption.

We take every precautionary measure in crafting and shipping our products to maintain the highest quality and safety standards.

By purchasing and using our products, clients acknowledge and accept these terms.

Lotus Pēs is not held liable for any adverse reactions or effects that may occur from the use of our products. Clients are responsible for conducting their own research and ensuring the suitability of our products for their individual health needs before consumption.

We take every precautionary measure in crafting and shipping our products to maintain the highest quality and safety standards.

By purchasing and using our products, clients acknowledge and accept these terms.

We do not take any liability for glass jars broken by the courier during transit, all of our packages are adequately wrapped and packed.

And please note that unfortunately even with insurance our courier partners do not take liability for damages to glass and liquid products.

By placing an order, you agree to our store terms and conditions.

Q: Who is Lotus Pēs?

A: Lotus Pēs is a leading wellness brand and a pioneer of sea moss in South Africa. We have been in business for over 5 years, providing high-quality, natural wellness products.

Q: Why does Lotus Pēs focus on wellness?

A: We believe in holistic health and the power of natural healing. Our mission is to provide premium, plant-based products that nourish the body from the inside out and support overall well-being.

Q: What makes Lotus Pēs different?

A: We focus on quality, transparency, and authenticity. Our products are organic, vegan, and free from harsh additives. With years of experience, we ensure every item meets the highest standards of excellence.

 

Product Information

Q: Are Lotus Pēs products organic and vegan?

A: Yes! 🌱 Our products are 100% organic, vegan, and cruelty-free, made with carefully selected natural ingredients.

Q: What are the benefits of your products?

A: Our wellness range supports immune health, digestion, skin hydration, energy levels, and overall balance. Sea moss, liquid chlorophyll, and herbal blends are nutrient-rich and naturally healing.

Q: How do I use sea moss gel?

A: Take 1-2 tablespoons daily. Eat it directly, blend it into smoothies, mix it with foods, or even use it as a skin or hair mask.

Q: Do your products have reviews?

A: Yes! We are the most reviewed sea moss brand in South Africa, with thousands of satisfied customers sharing their success stories. Check our website and social media for real feedback!

 

Ordering & Shipping

Q: How do I place an order?

A: Ordering is easy! Visit lotuspes.com, browse our products, and checkout securely. We accept multiple payment options for a hassle-free experience.

Q: Do you ship nationwide and internationally?

A: Yes! We ship throughout South Africa and internationally 🌍. Shipping times vary by location but we aim to deliver as quickly as possible.

Q: How long does delivery take?

A:

• Local (South Africa): 2-5 business days

• International: 7-14 business days (varies by country).

📦 You’ll receive tracking details once your order ships!

Returns & Customer Satisfaction

Q: Do you offer refunds or exchanges?

A: Due to the nature of our products, we do not offer refunds or exchanges for consumable goods, including food, supplements and personal hygiene products.

As per the Consumer Protection Act (CPA) and hygiene regulations, once a product is sold and opened, it cannot be returned for health and safety reasons. This policy ensures that every item received by our customers is fresh, safe and untouched.

Q: What if my order arrives damaged or incorrect?

A: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue as well as your order number and we’ll assist you accordingly.

Q: How do I contact customer support?

A: For any enquiries, please email us at enquiries@lotuspes.com 📩

 Order queries are handled via email only for proper tracking and assistance - orders@lotuspes.com